How long does it take to get my requested item?
Depends on what the item is and where it is coming from. Articles are generally filled within a few days, but books and media can take up to 7-10 days. In rare cases, we need to get items from overseas and those, obviously, take much longer.
For ILLiad specific questions, check out the ILLiad FAQ. Office hours are: 8am-4:30pm (Monday through Friday).