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This is the "Troubleshooting" page of the "RefWorks" guide.
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RefWorks   Tags: apa, citations, mla, off-campus, refworks  

Welcome to the RefWorks Citation Manager LibGuide. Here you will find all the information you need to get up and running with RefWorks.
Last Updated: Jan 10, 2017 URL: http://libguides.ccsu.edu/refworks Print Guide RSS Updates

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Troubleshooting RefWorks

Here are some solutions to commonly posed problems or questions.

  • My article citations aren't making it into my RefWorks account
    Your browser's pop-up blocker will prevent the direct export window from opening, thus keeping your citations from importing into RefWorks. We encourage you to disable your pop-up blocker temporarily while you are working with RefWorks.
  • How do I access RefWorks if I'm off-campus?
    You can access by entering your BlueNet ID with the suffix, @ccsu.edu (e.g., ab1234@ccsu.edu) and password (see section "Security Warnings and Library Databases" for more information) or use the CCSU Group Code, which may be obtained by calling the Reference Department (860-832-2060) or emailing Sarah Lawson (lawson_sae@ccsu.edu).
  • How do I import citations from the online library catalog?
    The easiest way to include a book record in RefWorks is to directly export it from the library catalog. Once you have clicked on the title of a book that you want to export to RefWorks, simply click on the icon labeled,"RefWorks." Until February 15, 2017, please select Legacy Refworks if prompted to choose a version of RefWorks. After that date you may choose either version.
 
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