Security Certificate Warnings and Library Databases
This is the "Troubleshooting" page of the "RefWorks" guide.
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RefWorks   Tags: apa, citations, mla, off-campus, refworks  

Welcome to the RefWorks Citation Manager LibGuide. Here you will find all the information you need to get up and running with RefWorks.
Last Updated: Jan 10, 2017 URL: Print Guide RSS Updates

Troubleshooting Print Page

Troubleshooting RefWorks

Here are some solutions to commonly posed problems or questions.

  • My article citations aren't making it into my RefWorks account
    Your browser's pop-up blocker will prevent the direct export window from opening, thus keeping your citations from importing into RefWorks. We encourage you to disable your pop-up blocker temporarily while you are working with RefWorks.
  • How do I access RefWorks if I'm off-campus?
    You can access by entering your BlueNet ID with the suffix, (e.g., and password (see section "Security Warnings and Library Databases" for more information) or use the CCSU Group Code, which may be obtained by calling the Reference Department (860-832-2060) or emailing Sarah Lawson (
  • How do I import citations from the online library catalog?
    The easiest way to include a book record in RefWorks is to directly export it from the library catalog. Once you have clicked on the title of a book that you want to export to RefWorks, simply click on the icon labeled,"RefWorks." Until February 15, 2017, please select Legacy Refworks if prompted to choose a version of RefWorks. After that date you may choose either version.
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